FAQ - TEN The Matcha

FAQ

We've got matcha (and answers.) Here's everything people ask us most. Still unsure? Drop us a line at info@tenthematcha.com — we'll get back to you as soon as we can.

Matcha is finely stone-milled green tea from Japan, shade-grown for depth of flavor and nutrients. It gives you calm, lasting energy — perfect on its own or in lattes.

Made of finely stone-milled green tea leaves, Nami Matcha is packed with antioxidants, chlorophyll, and L-Theanine.
The amazing amino acid L-Theanine has been shown to reduce stress and anxiety, as well as provide sustained energy without the crash or jitters!

TEN the matcha is always grown in Japan. The place where your matcha is harvested has an impact on its flavor (due to differing climates)
•⁠ ⁠it’s super fun to try out different matchas from different places so we hope you enjoy as we continue to expand our matcha collection!

Keep it airtight, cool, and away from light. Once opened, refrigerate to preserve its color, taste, and nutrients.

Unopened, it’s best within 12 months. After opening, enjoy it within 1–2 months for peak freshness.

Unopened matcha and goods can be returned within 14 days of delivery. Opened matcha cannot be returned for health and safety reasons. See our full Returns Policy for details.

Orders are processed within 1–3 business days (excluding holidays). Delivery times vary by country — usually 2–5 days outside Tirana, longer for international orders.

We currently ship across Albania. Shipping costs are calculated at checkout.