Terms of Service

OVERVIEW

This website is operated by TEN The Matcha (“TEN,” “we,” “us,” or “our”). By accessing our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”). These Terms apply to all users of the Website, including visitors, customers, and contributors.

Please read these Terms carefully. If you do not agree with them, you may not access the Website or use our Services.

SECTION 1 – ONLINE STORE TERMS

By using our Services, you confirm that you are at least the age of majority in your country of residence, or that you have provided consent for a minor dependent to use this Website.

You agree not to use our products for unlawful purposes or violate any applicable laws in your jurisdiction.

SECTION 2 – GENERAL CONDITIONS

We may refuse Service to anyone, at any time, for any reason.

You understand that your content (excluding payment information) may be transferred unencrypted over networks or adapted to meet technical requirements. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our written permission.

SECTION 3 – ACCURACY OF INFORMATION

We do not guarantee that the information available on this Website is accurate, complete, or current. Content is provided for general informational purposes only and should not be used as the sole basis for decision-making.

We may update content at any time, but are not obligated to do so.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

• Prices for our products may change without notice.
• We reserve the right to modify or discontinue the Service (or any part of it) without notice.
• We are not liable for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain items may be available exclusively online and may have limited quantities. All products are subject to return or exchange in accordance with our Returns & Refunds Policy.

We strive to display product details accurately, including packaging and color representation, but we cannot guarantee that your device’s display will be exact.

We reserve the right to:

• Limit sales to specific persons, regions, or jurisdictions
• Limit quantities purchased
• Change product descriptions or prices without notice

All product offerings are subject to availability.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. This may include orders placed under the same customer account, the same payment card, or orders using the same billing/shipping address.

If your order is changed or cancelled, we may attempt to notify you via the contact details provided.

You agree to provide complete, current, and accurate billing and account information.

For more details, please refer to our Returns & Refunds Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools which we do not monitor or control. You acknowledge that these tools are provided “as is” without warranties or liability.

Your use of third-party tools is entirely at your own risk and discretion.

SECTION 8 – THIRD-PARTY LINKS

Third-party links on our Website may direct you to external websites not affiliated with TEN. We are not responsible for the accuracy or content of third-party websites and accept no liability for them.

SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you send us comments, suggestions, or creative ideas, you agree that:

• We may use them without restriction
• We are not obligated to maintain confidentiality
• We are not required to pay compensation
• We have no obligation to respond

You agree that your submissions:

• Must not violate third-party rights
• Must not contain unlawful, harmful, or offensive material
• Are your responsibility

We assume no liability for comments posted by users.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on the Website may contain errors or inaccuracies relating to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct, update, or cancel orders containing inaccurate information without prior notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the Website or its content:

• (a) for unlawful purposes
• (b) to solicit unlawful acts
• (c) to violate laws or regulations
• (d) to infringe intellectual property rights
• (e) to harass, abuse, defame, or discriminate
• (f) to upload malicious code
• (g) to collect personal data without consent
• (h) to spam, phish, crawl, or scrape
• (i) for obscene or immoral purposes
• (j) to interfere with security features

We may terminate your access for any prohibited use.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Nothing in these Terms limits rights you may have under mandatory consumer protection law.

Except where expressly stated, the Service and all products are provided “as is” and “as available”, without warranties of any kind.

TEN shall not be liable for indirect, incidental, punitive, or consequential damages, except where such liability cannot be excluded under applicable law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify TEN The Matcha, including its employees and partners, against any claims arising from your breach of these Terms or violation of law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions will continue to remain valid.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either party.

You may terminate by discontinuing use of the Website.

We may terminate or restrict access at any time if we believe you have violated these Terms. You remain responsible for all payments due up to the termination date.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with referenced policies (including our Privacy Policy and Returns & Refunds Policy), constitute the entire agreement between you and TEN.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of Albania.
Any disputes will be resolved exclusively by the competent courts in Tirana, Albania.

SECTION 19 – CHANGES TO TERMS

You can review the most recent version of these Terms on this page.
We reserve the right to update or replace any part of these Terms. Continued use of the Website after changes indicates acceptance.

SECTION 20 – CONTACT INFORMATION

Questions regarding these Terms should be sent to:

TEN The Matcha
Tirana, Albania
info@tenthematcha.com